Article published in the 2019 third-quarter edition of Greater Waco Business magazine.
DreamMaker Bath & Kitchen is celebrating its 20-year anniversary with continued strength and recognition as a leader in the home remodeling industry. The company’s roots go back to 1970 in restoring existing fixtures and evolved through several generations finally arriving to a full-service
kitchen, bath and interior remodeling company in 1999.
Doug Dwyer, President and Chief Stewardship Officer (CSO) of DreamMaker, led the company through this change and ultimately purchased the company in 2003.
A key part of the company’s success is its Code of Values™ – a set of time-tested principles that attracts entrepreneurs to start a DreamMaker franchise. These principles are rooted on biblical values. The Code of Values™ emphasizes honesty and integrity while creating an excellent customer experience.
“At DreamMaker, we believe in people first, profit second, but both are essential,” says Dwyer. Throughout our franchise’s history, we have sought to treat everyone with respect and integrity. We believe that our focus on Respect, Integrity and Customer Focus ensures customer satisfaction, and this results in customer loyalty, more referrals, and a sense of dedication and
higher calling for our teams.”
Under Dwyer’s leadership, DreamMaker Bath & Kitchen has received nearly 20 Guildmaster Awards for Exceptional Service and has been selected as one of over 200 North American builders, remodelers, developers and contractors recognized by GuildQuality for their superior delivery of customer care.
A tradition of innovation and strong core values are fueling DreamMaker’s growth to serve and enrich people’s lives with dignity, excellence, humility, and respect. Dwyer says. “We continue to innovate and improve to move all of our systems to a level of excellence. From the stages of growth map, mobile-first websites, detailed process flow to our electronic operating system, we are driving our company to grow across the nation. We never stop looking ahead and it’s this tireless attitude that has made us who we are today.”